Congratulations to Our Customers: 2020 Digital Cities Winners

With 2020 coming to a close, the Center for Digital Government recently announced the winners of the 2020 Digital Cities Survey. In the survey’s 20th year, the growing need for the digital transformation of government has never been greater. In a year dominated by COVID-19, modern technology has been instrumental in not only helping governments better serve their residents but also in allowing governments to keep governments open for business.

The top survey findings reflected the need for continued digitalization and secure, flexible cloud technology. See some of the top trends and initiatives below:

2020 Top ten technologies and initiatives which are likely to have an increased focus in the next year:

  1. Cybersecurity (#1 for six years consecutively)
  2. Budget & Cost Control (jumped back in the top 10
  3. Citizen Engagement/ Experience (was #2)
  4. Disaster Recovery/ Continuity of Operations (was #3)
  5. Business Process Automation (back in the top 10)
  6. Infrastructure Modernization (up from #8)
  7. Business Intelligence/Analytics
  8. Data Governance: Transparency, Open Data
  9. Networks: Broadband, Connectivity, Addressing Digital Divide (back in the top 10)
  10. Hire/Nurture/Retain Competent IT Personnel

Congratulating our Trailblazing Customers

OpenGov could not be happier to extend a warm congratulations to the many of our customers who were winners this year.

The Winners:

  • The City of San Jose, CA
  • The City of Roswell, GA
  • The City of Phoenix, AZ
  • The City of San Diego, CA
  • The City of Norfolk, VA
  • The City of Tallahassee, FL
  • The City of Sugar Land, TX
  • The City of North Port, FL


Spotlight: The City of Roswell, GA

Roswell has made tremendous strides in advancing technology to empower its departments and citizens. The City’s focus on increasing resident engagement around future objectives and budget priorities led to the City adopting an interactive online budget book, which was a key factor in the Survey.


“In the Survey, citizen-centric activities factored significantly. We were well-positioned on this front since we had taken an enormous step toward improving transparency and engagement in 2020 with the release of Roswell’s first interactive online budget book. With a clear set of strategic goals and a transparent and interactive budget, the Finance Department highlights the ways that the City’s investments connect to community priorities. Already, residents can view the budget broken down by funds, filter data, and double click into charts and graphs to see the underlying variables.”
Harpreet Hora, Budget Manager, City of Roswell, GA


To learn more about how the City of Roswell, GA has modernized its budget process and introduced a new interactive, online budget book, click here.

Looking Ahead to 2021

Modern technology initiatives have proven themselves to be much more strategically important than a ‘nice to have’ plan for the future. In 2021 many organizations are making the jump to upgrade/modernize their technology and even the Government Finance Officers Association (GFOA) recently announced that their annual Distinguished Budget Presentation Awards Program is undergoing a “modernization” of its criteria to adapt to the advancement of technology in local government.

Join the upcoming live discussion to learn more on the new GFOA Budget Award changes and how you can create an interactive online budget in this new digital government era.


Register Now


We at OpenGov have been proud to see our customers leverage our cloud technology to maintain continuity of operations, make data-driven decisions quickly, and address the needs of their communities. If you would like to learn more about how governments like yours have done this, or about the OpenGov ERP Cloud, please reach out.


Category: GovTech

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