CarteCon 2023 | Arlington, Texas

Frequently Asked Questions

General Info & Pricing

  • CarteCon + COVID: What do I need to know?

    We are fully committed to safety and staying updated with COVID protocols. At this time, we do not require masks or vaccination status. However, masks are welcome.

  • Where can I buy tickets?

    Tickets for the Cartegraph National Conference can be purchased on the registration page. New this year - You have add-on options, such as Admin Certification and events.

  • Do I need to buy my CarteCon ticket in advance?

    Yes. Please purchase your tickets via the Registration page ahead of the conference.

  • Can I be invoiced for my tickets?

    Definitely! To be invoiced for your tickets, select your ticket type(s) on the registration page. Then, at the very bottom of the ticket module, there is the option to "Invoice".  Click "Make Payment". From there, you will continue filling out your details, and the Cartegraph accounting department will reach out in the coming weeks with an invoice. Easy peasy.

  • What’s included in the cost of my CarteCon ticket?

    Breakfasts, lunches, snacks, and the Welcome Reception are all included. 

    There will also be several networking events to meet and build relationships with industry experts, Cartegraph staff, solution partners, and other professionals who may serve as important contacts for current and future initiatives in their cities.

    Book your hotel room at Live! by Loews, the headquarters of CarteCon, in the Cartegraph room block here. Rates are $299 a night.

    All events will be held at Live! by Loews or within walking distance.

  • Can I transfer my conference ticket to another individual?

    You betcha; reach out to our team at, and we’ll be happy to complete the transfer.

  • What are the on-site check in hours?

    Admin Certification Check In:
    Monday, May 1: 7:00am–5:00pm (Lobby)

    Admin Recertification & General Conference Check In:
    Tuesday, May 2: 7:30am–8:30pm (Lobby)

    General Conference Check In:
    Wednesday, May 3: 6:30am–5:15pm (2nd Floor Info Desk)
    Thursday, May 4 7:00am–5:15pm (2nd Floor Info Desk)
    Friday, May 5: 6:00am–9:00am(2nd Floor Info Desk)

    Please note: you need to purchase your tickets ahead of the Cartegraph National Conference through the registration page.

Admin Certification

  • Why should I become Cartegraph Admin Certified?

    By attending Cartegraph Admin Certification training, you’ll learn the ins-and-outs, tips, and best practices you need to streamline your day-to-day operations and increase the return on your software investment. After you crush the admin certification test, you'll earn your organization 5% off future implementation and professional services agreements for one year. Plus, you'll receive a bonafide certificate and Cartegraph swag to proudly show off your new credentials around the office.

    Please note: the professional services discount does not apply to current/existing services agreements or to annual subscriptions. The discount can be applied to future implementation and professional services agreements, such as extended support, quarterly or bi-annual training events, integrations, or other services engagements.

  • What’s included in the cost of the admin certification ticket?

    The first two days of Cartegraph’s CarteCon kicks off with Admin Certification training. We’ll cover the concepts and features needed to get the most out of your Cartegraph OMS solution. We are launching a fresh take on our Admin Certification program at the 2023 CarteCon. You have a chance to get Admin Certification, plus competencies in up to six specialty areas.

    Day 1 takes you through an overview of the Cartegraph OMS with interactive training sessions and best practices from Cartegraph industry leads. When you pass the exam, you’ll be Admin Certified. Here’s the twist, Day 2 focuses on specialty training that takes a deeper dive into critical areas of the system that you use or would like to use. You’ll earn your competencies for that subject when you pass the exam for any of these areas.

  • Will there be other training opportunities outside of admin certification?

    Yes. Simplified versions of the core Cartegraph Certification trainings will be repeated throughout the general conference programming for all attendees May 1-5.

  • Can I purchase my Admin Certification ticket at the conference?

    No. You must purchase your Admin Certification or Full Conference tickets through the Cartegraph National Conference website. Tickets are limited to the first 150 admin certification registrations, so we recommend you purchase your ticket as soon as possible.

  • Do I really need a laptop for Admin Certification training?

    Yes! It’s your responsibility to ensure you have a laptop to participate in the interactive pre-conference admin certification training and testing. To review the system requirements for Cartegraph OMS, click here.

  • When will I take the admin certification test?

    Good news: based on your feedback, we are launching a fresh take on our Admin Certification program at the 2023 CarteCon. You have a chance to get Admin Certification, plus competencies in up to six specialty areas.

  • Will there be a test retake available?

    No. There will be no test retakes or make-ups for Cartegraph Admin Certification testing.

Travel & Dining

  • When should I arrive at the conference?

    That depends. If you’re registered for the pre-conference Cartegraph Admin Certification training, we recommend you arrive the evening of Sunday, April 30. That way, you’ll be rested and ready for the admin certification check-in from 7:00–8:30am on Monday, May 1.

    If you’re heading out for the regular conference programming, arriving on Tuesday, May 2 will give you a chance to get settled into your hotel room and provide you extra time to mingle with fellow users at the Welcome Social from 6:00–8:00pm. You can also beat the conference-day rush by checking in from 4:00–8:00pm.

  • Does my ticket fee include transportation and hotel costs?

    No. All costs for transportation and hotel accommodations are your responsibility. But, we can hook you up with a discounted conference room rate through Live! by Loews - Arlington Texas. Book the $229 per room rate now while space is still available.

  • Where should I stay?

    CarteCon is taking over the Live! by Loews hotel for the duration of the conference! Check out our Hotel page for more information.

  • Are meals included with my registration?

    Breakfast and lunch are on us every day of the conference. We’re even throwing in complimentary appetizers and drinks during the evening Welcome Social on Tuesday, May 2, and the High-Performance Hootenanny on Wednesday, May 3.

  • Where should I eat?

    Everywhere. (Just kidding, but not.) If you're looking to stick close to the hotel, head to the Texas Live! entertainment district for a bite. If you're up for an Uber ride and want to try local cuisine or Food Network favorites, head here!

  • What is the weather like in Arlington in May?

    It’s going to be warm. Expect highs around 83°F and lows around 63°F. We recommend keeping your eye on the weather as we get closer to the conference, and be sure to pack extra layers and an umbrella, so you’re prepared.

  • How do I get from DFW International Airport to the CarteCon hotel?

    Your best bet will be snagging an Uber or Lyft, or hailing a cab with an estimated fare of about $30. If you're looking to rent a car, our good friend, Google Maps, will help you on your way. Live! by Loews offers valet parking only at $38/car/night. Parking charges will be billed to your room.

CarteCon 2023

Need more guidance?

We’re happy to help. Send us your question via, and we’ll get back to you as soon as possible.

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