How Cartegraph helped this city avoid a $250K lawsuit

Challenge

Colorado Springs wanted to begin building a public works asset management system that combined work, asset, and citizen request management capabilities. In addition to creating a more accurate and streamlined workflow, the city wanted to establish an extremely organized and reliable means of reporting tracked information, especially in high-priority situations.

"In legal situations, there always seemed to be information missing. A time stamp here, a missing page there."

For example, in cases of litigation, the city’s defense relied almost entirely on paper records, the contents of which often contained gaps that could easily be called into question in a court of law.

“Our old system only captured the incoming calls. The system wasn’t able to communicate with the work order management system, so work orders had to be manually transferred to paper,” said Andy Richter, asset management supervisor. “In legal situations, there always seemed to be information missing—a time stamp here, a missing page there. We never seemed to have the critical pieces to say, ‘This is what we actually did.’”

Solution

Colorado Springs implemented Cartegraph, giving staff the tools to quickly and accurately enter information on the frontend, and easily access and report on that information on the back end. The city also equipped staff with field-ready mobile units, further streamlining workflow with the ability to capture information and create records immediately at the point of service.