Citizens expect clarity, responsiveness, and convenience when they connect with your local government. Keep your residents in the know, operations flowing smoothly, and infrastructure in tip-top shape by pairing Cartegraph’s high-performance software with everything from Bang the Table and CivicPlus to QAlert and SeeClickFix.
Give your citizens the seamless, consumer-quality experience they’ve been asking for. Using a smartphone or computer, residents can use civic request apps to notify your team of non-emergency issues—such as potholes and streetlight outages—or find information on community services and events.
Citizen requests are instantly routed and passed into Cartegraph OMS through a two-way integration. Leveraging the mobile app, your team can respond to requests on the go while tracking labor hours and equipment usage. Back at the office, increase productivity and plan ahead by further analyzing your operational data.
Discover how the City of Burlingame, CA is leveraging Cartegraph OMS and community engagement tech to eliminate redundancies and better communicate maintenance activities within their community.
Tighten feedback loops and build trust with residents using custom notifications through the citizen engagement app. Once a maintenance request is submitted, citizens know what’s happening every step of the way and can check the status of their request at any time.