We want you to use our app less. That’s right, I said it. In a world of social media algorithms designed to keep you engaged for as long as possible, at Cartegraph the goal of our product is to get out of your way.
Your job isn’t to tinker around in software all day. Your job is to become a high-performance organization that’s more effective and efficient for your stakeholders. That’s why our User Experience (UX) team is behind the scenes working to make your experience as simple and streamlined as possible. We want you to spend less time filing paperwork and more time innovating.
So how does our UX team achieve this at Cartegraph?
Well, it all starts with YOU.
In fact, we have built our entire system around ensuring that you, our end user, has a voice at every step of the development process. Here's what that process looks like.
Step 1: Feature Planning
It starts with the Cartegraph Ideas Portal. This is where you can submit and vote on new features or improvements that you want to see throughout our Cartegraph apps. Our team takes these ideas and prioritizes the features that users want to see most.
Example: We prioritized getting custom task filters in Cartegraph One because it had the most votes in our ideas portal at the time and added a lot of value to our mobile platform.
Step 2: Discovery
We then begin our research phase by surveying users, asking you directly how a feature should work and what things you want to accomplish. We do this through online surveys, phone calls, and video interviews to ensure that we get as much feedback as possible at this step.
Example: Here is a question from a survey we sent out around working with Requests in Cartegraph One. The feedback provided was used to shape how that feature was built.
Step 3: Ideation
With your feedback in hand, we craft a prototype trying to accomplish everything users want in a simple and intuitive way. Our goal is to get from Step A to Step B in the fewest clicks possible. We then take that prototype and, what else? Show it to you! We interview users showing them the prototype and gathering feedback on what works and what doesn’t.
Example: We learned during prototype testing for our Global Search feature in Cartegraph One, that users were confused by some of the wording we had used, so we changed the language to help make it more clear.
Step 4: Development
Once we have your feedback and armed with a better grasp of how the feature should work, the team begins coding it. We turn back to our manifesto of user knowledge at each step, ensuring that your voice and opinions are included as the team works. Once we are nearing a stopping point, we issue another round of user interviews, showing users the actual working product and looking for anything else we might have missed.
Example: We learned during testing for our Building & Floor Selector feature, that almost every user expected this feature to work on mobile as well, so we prioritized that next.
Step 5: Post-Release Iteration
After the feature has been released and users have had more time to try it in real situations, we run an in-app survey and reach out for feedback on how the feature has helped you improve workflows and what could still use some work. There are always things we can improve upon, and we want to make sure we are iterating and finding the simplest and best workflow possible.
Example: After the release of Layers in Cartegraph One, we learned from an in app survey that users were having trouble finding the “Change Color” option. So we created a guide to teach people about the “swipe” function to change the color.
We include you at every step of the way because we believe it's the best way to live up to our UX Team’s Golden Rule: “To do more and more with less and less until eventually you can do everything with nothing.” -R. Buckminster Fuller
It’s your cooperation that allows us to make a great product and continue to improve and grow. We appreciate all that you do and the time that you take to provide input at each step of our process.
Keep voting and submitting to the Cartegraph Ideas Portal. We look forward to learning from you and making your experience within Cartegraph a little better each day.