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Glen Ellyn Captures Service Improvement Award from APWA

The Village of Glen Ellyn, Illinois may be home to a modest population of 27,500—but it’s far from a sleepy west Chicago suburb. In fact, the small village has captured a big honor: it has won the 2017 Service Improvement Award from the American Public Works Association’s Suburban Branch and Chicago Metro Chapter.

Glen Ellyn’s innovation and improvements stem from a decision to implement Cartegraph OMS, a high-performance operations management system that empowers the village to capture data, analyze it, and prepare for the future.

Public works advancements came not in just an area or two, but across the board: with Cartegraph in place, Glen Ellyn now tracks its labor, equipment, and material costs with pinpoint accuracy—increasing the organization’s effectiveness while reducing risk and liability.

For local officials, the AWPA award confirms that Glen Ellyn’s best hopes were met—and then some. “It’s recognition by industry peers of Glen Ellyn’s strong efforts in implementing and using Cartegraph OMS,” says David Buckley, Village of Glen Ellyn’s assistant public works director.

Yet beyond success measured in honors, metrics, and dollars, Cartegraph has enhanced communication and cooperation among the public works team—resulting in a welcome shot of enthusiasm that’s encouraged staff to hit even higher levels of efficiency and productivity.

“The implementation of the software has fostered teamwork and effective communication,” says Buckley. “It has enabled us to provide a higher quality of customer service to residents, business owners, and visitors to Glen Ellyn—as well as a reduction of risk costs associated with infrastructure in the field.”

On the resident and local business side, Cartegraph has fostered a level of high-tech responsiveness normally associated with e-commerce merchants and online banking. It’s now possible to click Cartegraph’s YourGOV icon to create village service requests from your computer across all web browsers; it also operates through a free, state-of-the-art app for mobile phones and tablets, available on iOS and Android.

With all service requests and projects, Glen Ellyn’s Cartegraph OMS system integrates with Esri’s ArcGIS platform, allowing for complete networking across the entire public works department, not to mention access to incredible data and powerful workflows. Additionally, since other village departments have access, call transfers have gone down and responsiveness has gone up.

As for the future, Buckley expects not to rest on any laurels—no matter how prestigious they may be. His list runs the gamut from the tactical (improved reporting that includes integration of data into his quarterly reports) to the operational: “training for managers and field workers so that Glen Ellyn can utilize the potential of the software and continue to grow.”

Oh, and don’t forget the to-do list: “Walls, fences, guard rails, sidewalks, ADA ramps and sump pumps,” Buckley says. Given all the public works operational improvement, such village improvements are only fitting.