Each year, 400,000 visitors flock to Isla Engaña, a remote, 40-square-mile enclave in the heart of the Caribbean Sea. Home to scarlet macaws, kinkajous, and spider monkeys, the island is also a refuge for some of nature's largest and most breathtaking creatures—dinosaurs.
"If it wasn't for this software, we'd be as lost as that park ranger we never found."
At the foot of Mt. Carlson, velociraptors and allosaurs stalk the dense equatorial forest that blankets most of the island. Brachiosaurs, iguanodons, and stegosaurs roam the lush coastal plains—hundreds of prehistoric species together again, tangled in a precarious ecological dance. With so many apex predators prowling Isla Engaña, Mary Saunders, director of operations at Triassic Park, understands the value of a strong infrastructure management program.
"We manage over 60,000 assets in Cartegraph—from signs and trees to fences and generators," says Saunders. "We've even used Asset Builder to create custom assets like raptor pens and emergency bunkers. Our teams inventory assets, assign and complete work, track resources, analyze our property portfolio, you name it. If it wasn't for this software, we'd be as lost as that park ranger we never found."
Let's explore a few of the ways Triassic Park uses Cartegraph to build a high-performance operation.
"You have no idea what a rampant triceratops can do to your pavement network," says Saunders. "With over 1,000 visitors per day—many of whom are literally locked into a sport utility vehicle for hours at a time—a single pothole can really ruin an otherwise lovely vacation."
"You have no idea what a rampant triceratops can do to your pavement network."
While the roads at Triassic Park are constructed from materials specifically designed to withstand tropical, sea-swept climates, having the right tools to manage these roads is also critical for Saunders and her team.
"We use Cartegraph to streamline maintenance, monitor costs, and extend the life of our pavement assets. Crews document PCI inspections and perform proactive work to slow deterioration as best we can. We also leverage Scenario Builder to prioritize projects and create five-year plans, which occasionally require re-evaluation after a stampede."
Triassic Park relies on Cartegraph software to inventory, map, and maintain thousands of signs on the island, as well.
"We know exactly how many signs we have, where they're located, and what condition they're in," says Saunders. "During implementation, we had interns walk around with tablets to collect assets. Cartegraph One automatically detects the asset type, maps the location, and attaches a photo, which our legal team loves.
We always have an up-to-date inventory—along with inspection and maintenance histories—to prove beyond a shadow of a doubt that, for example, there's adequate signage in, on, and around the velociraptor exhibits. Long story short: our visitors definitely know where the carnivores are. Same goes for exits, shelters, boat docks, and helicopter pads."
"Before Cartegraph," says Saunders, "this guy named Barry would walk around and manually test each fence. He'd sort of peek up close, stick his hand through the links, maybe toss a stick to see if the electricity was still on. But after he went on permanent leave for entirely unrelated reasons, we lost a lot of institutional fence knowledge."
Triassic Park knew they needed a better solution, so they turned to Cartegraph.
"We measure the condition of every post and panel on the island. Field staff remove obstructions and perform on-the-spot maintenance for any segment where a dinosaur might have tested the veracity of the materials. Much of our network is made from heavy-duty stuff, so it's not a huge concern, but when a fence is the only thing standing between you and one of history's most dangerous predators, you tend to triple check."
Sprucing Up Trees
Triassic Park crews regularly perform inspections and appraisals—noting foliage and root health, measuring DBH, and calculating replacement costs—to build a data-driven forestry program and mitigate risk.
"We don't really have the bandwidth for tree-related lawsuits."
"With so many other safety concerns on the island, we don't really have the bandwidth for tree-related lawsuits. That's why we take such great care to document inspections, appraisals, maintenance, and treatment. Much of this work is done right after the dinosaurs have been fed, since we often need to take measurements in the habitats themselves. Admittedly, the process took some trial and error, but we've got it down to a science now. You can probably guess how the presence of a hungry tyrannosaurus complicates an assessment."
Triassic Park also uses Cartegraph to manage the facilities on Isla Engaña—from containment areas and research labs to emergency shelters and a cafeteria.
"Roofing, plumbing, lighting, HVAC equipment, it's all super important," says Saunders. "But the generators, boy those are critical assets for us. We learned the hard way you can never have too many generators. With Cartegraph, we automatically schedule preventative maintenance tasks to ensure we're always, always, always, up and running. Fool me twice, right?"
Seeing the Big Picture
For Saunders and her team, Cartegraph serves as the single point of truth for their entire property portfolio, helping them visualize buildings and land, track KPIs, analyze scenarios, make smarter decisions, and save money.
"Any time we can reduce the total cost of ownership, that's a good day. Yes, business is booming, but our insurance premiums are through the roof. We use Cartegraph to monitor performance and ask questions like, 'Can we convert this storage facility into another velociraptor habitat?' and 'Should we lease this parcel to an organization that doesn't necessarily mind being sandwiched between the t-rex feeding area and a gift shop?' These are the strategic questions we need to answer, and Cartegraph helps us do that."
Achieving goals together
Triassic Park loves their operations management software, but they're equally impressed with Cartegraph's best-in-class services team.
"That whole crew has been incredible," says Saunders. "They've been with us every step of the way. Consulting, training, support, whatever we need. A few of them even flew down for the implementation. Josh Glider had been on the island for maybe thirty minutes before he'd wrangled and ridden a pterodactyl. It was the most glorious thing I've ever seen."
And while the partnership has been a resounding success, Saunders knows the work is never done. "We're always trying to do something new with the software, always looking for innovative ways to leverage this cutting-edge technology. Cartegraph is right by our side every single time. If Anne Dolphin or Scott DeGrant could fly evac helicopters, I'm pretty sure we'd use them for that, too."
Want to learn how your organization can leverage Cartegraph to build a high-performance operation? Reach out to us today.