Accurately manage citizen requests with CALLdirector 311 software.

Cartegraph CALLdirector 311 software streamlines the call taking process and eliminates the need for unnecessary data entry, making phone calls shorter, customer service better, and work orders more accurate.

CALLdirector is a paperless 311 software solution that gives front-line employees the ability to take and record work requests, link them to your Cartegraph work management system, and generate initial work assignments.

• Record internal and external requests, automatically generate work orders, and track tasks — including activities, materials, employees, and equipment — from initial request through completion.
• Customize data fields, forms, libraries, and reports to help call-takers capture the exact information that crews need to complete the task. 
• Filter calls by date range, activity, issue, route, and caller history to quickly cite instances of related and repeated occurrences.

Learn more about what CALLdirector 311 software can do for your operation.