Moving Forward:  Government Technology in 2012

At CONNECT 2011, we shared with you some of the things that are bringing rapid change to municipal technology industry.  Cloud computing, shared services, and the rapid emergence of mobile services and devices were just a few among several topics that Cartegraph forecasted as being especially relevant to the way agencies like yours will do business in the future. 

It turns out that we were onto something. 

Each one of these topics was included in the National Association of State Chief Information Officers (NASCIO) annual Top 10 Priority Strategies, Management Processes and Solutions list published in Government Technology magazine.

Here’s this year’s rankings:

1. Consolidation / Optimization: centralizing, consolidating services, operations, resources, infrastructure, data centers, communications and marketing "enterprise" thinking, identifying and dealing with barriers.
    
2. Budget and Cost Control: managing budget reduction, strategies for savings, reducing or avoiding costs, dealing with inadequate funding and budget constraints.
    
3. Governance: improving IT governance, data governance, partnering, inter-jurisdictional collaboration, industry advisory boards, and legislative oversight - achieving proper balance, agencies participating as members of a "state enterprise."
    
4.  Health Care: the Affordable Care Act, health information and insurance exchanges, health enterprise architecture, assessment, partnering, implementation, technology solutions, Medicaid Systems (planning, retiring, implementing, purchasing).
    
5. Cloud Computing: scalable and elastic IT-enabled capabilities provided "as a service" using internet technologies; governance, service management, service catalogs, platform, infrastructure, security, privacy, data ownership, vendor management, indemnification, service portfolio management.
    
6. Security: risk assessment, governance, budget and resource requirements; security frameworks, data protection, training and awareness, insider threats, third party security practices as outsourcing increases; determining what constitutes "due care" or "reasonable."
    
7.  Broadband and Connectivity: strengthening statewide connectivity, public safety wireless network/interoperability, implementing Broadband Technology Opportunities Program (BTOP) grant.
    
8. Shared Services: business models, sharing resources, services, infrastructure, independent of organizational structure, service portfolio management, marketing and communications related to organizational transformation.
    
9. Portal: maturing state portal, e-government, single view of the customer/citizen, emphasis on citizeninteractive self-service, accessibility.
    
10. Mobile Services/Mobility: devices, applications, workforce, security, policy issues, support,   ownership, communications, wireless infrastructure.
     

Click here to read Government Technology’s full article and see what else is on the minds of state CIOs as they prepare for 2012.